365 Tips To Becoming A Successful Realtor®
Tip #93 - Live or Die with Customer Service
The office phone rang about 10 days ago and the voice on the other end had an interesting story to tell,
"We have been working with another Realtor in the area for a little over a month but she just wasn't there for us. She acts like we are always bothering her and the only reason she fits us into her schedule is for the commission. We really don't trust her. We just fired her. A friend of ours highly reccommended you and Janice"
New agents need to take this to heart and experienced agents need to look deep into themselves and ask, "Could this story be about me?"
ActiveRain is loaded with Buyers are Liars stories. Maybe they left you because they were getting a bad vibe. Maybe they were smelling commission breath. Who knows?
The only way to avoid this is to focus all of your efforts on your client's interests. If you truly put their interests before your own, then you will naturally provide the customer service that will keep them as lifelong clients and encourage them to refer you to their friends and family.
BTW, the $700,000 offer that we wrote for our new clients was accepted yesterday and we are now on our way to creating a legendary customer service story.
Mark Hall
Foreclosures for Sale Vancouver Washington - Direct links:
Foreclosures for Sale Vancouver Washington - Less than $150K
Foreclosures for Sale Vancouver Washington - $150K to $250K
Foreclosures for Sale Vancouver Washington - $250K to $350K
Foreclosures for Sale Vancouver Washington - $350K to $550K
Foreclosures for Sale Vancouver Washington - $550K to $1 Mil
Foreclosures for Sale Vancouver Washington - Over $1 Million
Homes for sale Vancouver Washington
Some agents don't care about the clients and some clients don't care about the agents. A balanced relationship always works best.
Thanks for the share. So happy for you on the $700,000 sale. I feel to do our best and then not be tied to the outcome.
"Take the dollar Signs out of your eyes" is what I believe is what is important. Thanks for sharing.
Nice.. I have been shocked at how often I see Realtors who just have terrible customer service skills.. I have no idea how they have any success.
Yep, hopefully more clients will wake up and smell the coffee. I have had so many people complain about how bad their realtor is and then do nothing about it.
Mark, when I made the choice to focus on customer satisfaction alone, and not dollar amounts, my business sky-rocketed.